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Finance Minister Sitharaman summons Infosys CEO as revenue tax portal goes darkish : The Tribune India

Tribune News Provider

New Delhi, August 22

With the cash flow tax portal going darkish on Saturday, the Ministry of Finance has summoned Infosys CEO Salil Parekh on Monday to reveal to Finance Minister Nirmala Sitharaman why even following two and a fifty percent months due to the fact its launch, the glitches in the new portal have not been settled, said an official news launch.

The new profits tax e-submitting portal “www.incometax.gov.in”, created by Infosys, experienced a bumpy get started from the working day of its launch on June 7, as it continued to deal with tech glitches with people complaining that specific functionalities were being possibly unavailable or operating gradual.

For that reason, the I-T division had to enable manual submitting of remittance kinds and also prolong because of dates for electronic filing of types connected to intimation by pension resources and sovereign wealth money.

“Ministry of Finance has summoned Sh Salil Parekh, MD &CEO @Infosys on 23/08/2021 to clarify to hon’ble FM as to why even after 2.5 months since launch of new e-submitting portal, glitches in the portal have not been solved. In reality,considering the fact that 21/08/2021 the portal by itself is not accessible,” the Money Tax office tweeted.

As customers complained of numerous glitches just after a fortnight of start, Sitharaman met key officers of Infosys on June 22 in which chartered accountants, who had also been invited, highlighted the problems faced by taxpayers and tax gurus on the portal.

 The Minister had then questioned Infosys to deal with all concerns without having additional loss of time, make improvements to their expert services, and redress grievances on precedence as it was impacting taxpayers adversely.

“I wish it hadn’t turned out that way,’’ she had lately reported. The Minister was also remaining provided with suggestions each individual week by Infosys founder Nandan Nilekani.

The lack of ability of numerous to file cash flow tax returns has led them to some of them remaining slapped with late costs, which the authorities has attributed to still a different glitch and has promised to fund. It has also affected the speed of refunds.

Till August 26 past 12 months, CBDT had issued refunds of in excess of Rs 95,000 crore. This yr, until August 16, refunds of about Rs 50,000 have been manufactured, just about 50 {ef1bfe4afb8c637c3d9b733b168b5a276a6c840b9e3c68899db88d855f264c06} the sanctions manufactured past yr, due to the fact people today have been not able to file their returns because of to faults in the portal.

The Employees’ Provident Fund Organisation (EPFO) site is also experiencing glitches. A number of users have complained of prolonged hours invested in making an attempt to get enterprise transacted, especially to get Aadhaar verified for e-nomination.

In 2019, Infosys was awarded a agreement to create the up coming-era profits tax submitting method to reduce processing time for returns from 63 times to 1 working day and expedite refunds. Until June 2021, the governing administration has paid Rs 164.5 crore to Infosys for creating the portal.

Infosys India Small business, which is the Twitter tackle of Infosys India Business enterprise unit, in a tweet on Sunday said “The @IncomeTaxIndia portal continues to be under unexpected emergency routine maintenance. We will publish an update at the time the portal is accessible again for taxpayers. We regret the inconvenience”.

It had on Saturday tweeted that the Revenue Tax portal is “currently inaccessible because of to planned maintenance”.

Quoting the I-T department tweet, Ministry of Information and facts & Broadcasting, Senior Advisor, Kanchan Gupta, tweeted “This is the next major GoI job @Infosys  has messed up. The very first was #GST portal. Now it is #IncomeTax portal. Infosys bags GoI assignments making use of L1 route which limitations options  Clearly lacks possibly capacity or intent to produce. Two ‘failures’ in a row can not be coincidence”.

Infosys experienced also formulated the GST Network (GSTN) portal, applied for GST payment and return submitting. The computer software big experienced confronted flak for gradual working of the GSTN portal.

Sitharaman past 7 days had claimed that complex glitches in the new e-submitting portal will be largely mounted in the subsequent number of days and that she has been continuously reminding Infosys about the difficulty.

“I have been reminding Infosys constantly, and (Infosys head) Nandan Nilekani has been messaging me with assurances that next few of times they will type out vast majority of troubles,” she experienced mentioned, adding that to a significant extent, the procedure is much greater than what it was in June but continue to some issues keep on being.

The revenue secretary is checking this on a weekly foundation, she had claimed, introducing the glitches will be fixed mainly in the next pair of weeks.

Previously this thirty day period, in a reply to a Parliament problem on whether or not technological glitches go on to mar the functioning of the new IT portal, Minister of Condition for Finance Pankaj Chaudhary had claimed most of the troubles described by taxpayers pertain to non-availability or complex issues of particular functionalities or sorts.

“Certain important functionalities like user profile, dashboard, filing of ITR 1,2 & 4, e-proceedings like Video clip conferencing requests, Digital Signing Certification, viewing of previous Cash flow Tax returns, e-verification, e-PAN services, Aadhaar-PAN Linking, Introducing Authorised Agent, and so forth. are readily available to the users,” he experienced reported in a created reply to the Lok Sabha. With PTI