December 3, 2022

Lakeway Parks

The Smart Business

Hackney blames a cyber-attack for not issuing council tax refund | Revenue

Can you remember to talk to Hackney council to pay the £1,071 in council tax it owes me? It claims it just cannot due to the fact it confronted a major cyber-assault extra than 7 months ago.

I moved out of the borough in August 2020 and crammed in the demanded form to let it know that I would no for a longer time be having to pay council tax. I been given an electronic mail receipt and assumed my immediate debits would be cancelled. Having said that, in early May perhaps, I found it was still getting £119 from my account each individual month.

I was informed that, thanks to the cyber-attack in Oct 2020, the refund could not be processed. It suggested me to terminate my direct debit but nevertheless could not say when it would be capable to issue the refund.

A friend in the similar boat has been offered the exact excuse. I know councils are underfunded but how very long do I have to wait around?

HB, London

This cyber-assault has induced mayhem for the council and led to a selection of residence revenue slipping by means of immediately after team were being not able to procedure land search requests. Several other council departments suffered challenges.

The council claims workers have been functioning tirelessly to take care of the complications and retain companies likely, and that a “small amount of bills” – yours incorporated – have been generated incorrectly mainly because of a “system error” induced by the attack. It warned it will be a further 6 months prior to all the companies are totally restored.

“We have worked with our suppliers to restore our council tax technique, and groups are carrying out the do the job essential to approach the updates from inhabitants that have been obtained although the method was unavailable. We are prioritising the most urgent scenarios, which consists of refunding HB,” it says.

I would suggest other folks in your predicament to use the direct debit assurance. This will allow consumers to question their bank to refund payments taken in error, on a no-quibble basis.

Any individual who has moved from the borough should really verify their modern lender statements, and halt direct debits on departure.

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